Complaint Procedure

We aim to provide an exceptional level of service. If, however, you are unhappy with any aspect of your dealings with us, please let us know so we can put it right.\n\n## Step 1 — Tell us\n\nContact the sales manager on 01733 850540 or email sales@nmg.co.uk. Most issues can be resolved with a single conversation.\n\n## Step 2 — Formal complaint\n\nIf you remain unhappy, please write to us. We will acknowledge your complaint within 5 working days and provide a full response within 8 weeks.\n\n## Step 3 — Independent resolution\n\nIf you are still not satisfied, you may refer your complaint to The Motor Ombudsman (themotorombudsman.org) or the Financial Ombudsman Service for finance-related complaints.